You have two options for exchanges:

• The FAST method:Order what you want in exchange from our site now. Fill out the exchange form and send it in with your item that didn't work for you within the 30 days return period. Be sure to mark the order number of your "new" order on the return form so we know you ordered your replacement and can credit you back the full purchase price (provided it fits the qualifications for a returned item).  Please note that if you are an international customer, you will be responsible for covering all shipping costs involved.
• The SLOW method: Simply make a note on your exchange form letting us know that you want to make an exchange and clearly mark what you want.  If the item you are exchanging for is a different price we will contact you for that payment or issue you a refund as needed.  Please note that this slower method also runs the risk that the item you want in exchange may not be in stock by the time your return arrives.  If this happens, we will contact you to see how you wish to proceed.  Please note that if you are an international customer, you will be responsible for covering all shipping costs involved.

Please note: if you are exchanging an item you received as a gift, you can only do a slow exchange. Also, if you send the exchange to our warehouse, rather than the address on the return/exchange form, there will be a delay in processing time.